TERMS AND CONDITIONS

This Terms and Conditions contain very vital legal information regarding your use of this platform. It is of utmost importance that you diligently and painstakingly read this since you are bound by all its terms once you use this platform. Your use of this platform is an express confirmation of your acceptance of this Terms and Conditions. Be informed that your use of the Instant ryde website expressly confirms your entry into a legally binding agreement which terms are clearly stipulated herein.

ABOUT INSTANT RYDE

Instant Ryde is a web-based cab service which provides comfortable and affordable rides for its clients. Its slogan Move with Ease is a perfect definition of the type of comfort and luxury which a client enjoys when taking a ride with us. At Instant Ryde, we aim to engage the rider throughout the duration of the ride through the use of infotainment, products and services advertisement and entertainment. We do this through an in-cab advertising platform which has a reach of a minimum of 2,000 passengers daily.
Instant Ryde is tailored to meet clients’ needs through the utilization of the latest technology and equipment to facilitate convenience, reliability and safety while still being affordable.
Instant Ryde operates a very unique business model which is centered on the ownership of our cars and the control of our drivers since they are employed by us. This model is primarily aimed at guaranteeing quality assurance and adequate security and safety of both the clients and the drivers. More so, a major feature of the Instant Ryde Model is the client’s ability to ascertain the exact cost of the trip even before the trip commences. Instant Ryde does not use the surge system which means that whether there is high traffic or not, the cost of each Ryde is already fixed and known to the client.
Instant Ryde is focused on ensuring that you Move with Ease at all times through the constant use of state of the art and very functional cars. Instant Ryde drivers are certified professionals who are experienced and well trained. These drivers have mastered the art of both driving and customer service. All users are advised to exercise due diligence, reasonable care and caution while using this service.
Instant Ryde utilizes all information provided on the platform solely for the purpose of giving you optimum service. Instant Ryde is not liable for any acts, omission or negligence committed by any user or third party regarding information provided or not provided as the case may be.

IDENTITY AND CAPACITY TO ENTER CONTRACTUAL AGREEMENT

Instant Ryde recognizes the fact that not all individuals have the capacity to enter into a legally binding contract. Only users who are 18 years old and above and are mentally sound are allowed to create an account and use this platform. By creating an account and using this platform, you agree and confirm that you are of contractual age and mentally sound. Instant Ryde does not guarantee the identity of the individuals who make use of its platform and as such Instant Ryde cannot confirm the identity of any of such persons and shall not be held liable for any activities of such persons. All users of the platform are solely liable for their actions, acts and omissions.

REGISTERATION AND CREATION OF AN ACCOUNT

All prospective users of the Instant Ryde app are to download same and create an account by going through a registration process and completing all the necessary requirements. You agree that you shall download the correct app as Instant Ryde shall not be held liable for any issues that may arise from your download of any mobile app which is not the correct version of the Instant Ryde app. The registration and creation of an account is free and has no charges whatsoever. It is only after such registration has been done that users can either book a ride. A user who registers on the platform with the name of a legal entity such as a Company, Business name, Incorporated Trustee or any other legal entity other than an individual agrees that he/she has been authorized to do so by such legal entity and shall be held entirely liable if the need arises. Instant Ryde shall not be held liable for any harmful acts or conduct of a user who registers with the name of any legal entity which is not an individual. You agree that we are solely dependent on information provided by you regarding your use of the mobile application and this being so, you shall constantly update all your necessary information on the mobile app. You agree that it is a crime to impersonate another individual in any manner whatsoever. You shall not criminally use the account of another person or provide information whether name, phone number, email, residential address, location etc. which is not yours. You agree that under no circumstance shall you transfer or assign your account to any third party. In the event that you have discovered an unauthorized use of your account, you shall promptly report same to us for the appropriate actions to be taken. Instant Ryde shall not be liable for any issues which may arise as a result of your provision of a wrong, false or incomplete information, or from an assignment, transfer or unauthorized use of an account.

BOOKING A RYDE

A user logs into the Instant Ryde mobile application, inputs the pickup and drop off location and then submits a booking. Upon receipt of the booking, the closest driver to the user accepts the Ryde and moves to the pickup location. As part of our unique selling point, we have devised a means to ensure a user can successfully book a Ryde for a friend or family while the booking instantly connects the driver and the friend or family member as opposed to the one who made the booking. To book a Ryde for a friend or family, the user needs to input the pickup and drop off location of the said friend and then submit same. Upon placing a request, the details of the ride is received by the friend as if same was booked directly by the recipient.

OBLIGATIONS OF CLIENTS

(1) You shall place your booking for a Ryde only on the Instant Ryde mobile app.
(2) Once a Ryde has commenced, you shall not change the drop off location for any reason.
(3) You shall at all times coordinate and behave yourself properly during the duration of the Ryde.
(4) You shall avoid all conducts that will disturb the peace of the car during the Ryde. The conducts which are prohibited while taking a Ryde are making loud phone calls, using foul language etc.
(5) You shall not get personal or unnecessarily friendly with the driver during the Ryde
(6) You are prohibited from taking a Ryde with your dog or any other pet.
(7) You agree that you are not allowed to consume alcoholic beverage during the Ryde.
(8) You shall ensure that the car number and colour and all other necessary details of the car as seen on the mobile app matches the details of the car that comes to pick you up from your location.
(9) You agree that they may be some delay in getting to your destination and this delay may be caused by the level of traffic.
(10) You shall pay the exact fee which your trip is worth upon arriving at your destination.
(11) Users are advised to share details of their Ryde for security reasons as Instant Ryde May not be able to guarantee the authenticity of the individuals whose profile are on the mobile app..
(12) You shall not steal, take or remove any internal gadget or component of the car.

OBLIGATIONS OF DRIVERS

(1) You shall possess a valid driver's license
(2) You shall be medically fit and so certified by a medical professional.
(3) You shall not intentionally put off your mobile phone or log out of the Instant Ryde Mobile app.
(4) You shall not take or make a phone call during a Ryde.
(5) You agree that you shall not consume alcoholic beverage before or during the Ryde or be under the influence of alcohol or any drugs whatsoever.
(6) You agree that you shall not get too personal or unnecessarily close or friendly with the client.
(7) You shall not speak loudly for any reason during the Ryde.
(8) You agree that it is your duty to keep your car in good working condition or notify the management of Instant Ryde whenever a car in your possession needs to be serviced.
(9) You shall promptly arrive at pickup location at all times and always ensure that the client is driven safely to his or her destination.
(10) You shall not engage in any sharp practice whatsoever with the intension to defraud or mislead Instant Ryde.
(1) You shall not engage in any sharp practice whatsoever with the intension to defraud or mislead Instant Ryde.

INSTANT RYDE CONTENTS

Instant Ryde is a law abiding legal entity and as such, the company has very high regard for all laws whether at home or abroad and this includes Copyright, Trademarks and Patent laws. Instant Ryde reserves the sole right to authorize users to upload, publish or make posts on the app if need be. You agree that all contents on the Instant Ryde app are the exclusive property of Instant Ryde except the contents which you may have a legal right of ownership to and which you are allowed to use as you may desire. You shall not alter, remove, copy, commercialize, authorize for use or handle such contents in any manner without the authority of Instant Ryde. Instant Ryde does not grant you any rights whatsoever to its contents, be it expressly or by implication. You agree that Instant Ryde grants you a partial, limited and revocable license to use this platform subject to your compliance with the Terms and Conditions herein.
Unless with your permission, Instant Ryde does not claim any legal right to contents which you may have legal rights of ownership to and you hereby expressly grant instant Ryde without any equivocation, a right free from any monetary compensation at all times, to use, modify, change, transform, alter, adjust, post, repost, advertise and publish all contents published or provided by you on the platform. The right of usage of your content which you grant to Instant Ryde is without any compensation whatsoever.
You agree that you shall be held liable for all contents provided by you on the Instant Ryde platform in the event where your contents are held to be fraudulent, harmful or where your contents infringe on the rights of any corporate entity, third party rights or goes against any existing laws, rules and regulations. You undertake that you have legal rights to all contents published by you at every point in time and you shall not post or publish any libelous or defamatory material which is harmful to anyone. Instant Ryde shall not be held liable for any acts or omissions of yours regarding contents provided by you.

FEES

Instant Ryde charges fees for the services it provides and these fees are non-refundable except as provided under our Cancellation and Refund Policy. Instant Ryde charges a flat fee of four hundred naira(N400.00) or its equivalent as the minimum cost for all trips. The cost of every trip is determined by the distance.
For all bookings, the guest shall pay a minimum of 50% of the cost of such apartment before same can be reserved.
Where a guest wishes to extend the period of stay outside the originally booked period, a notice by email shall be sent to Instant ryde as soon as possible and you agree to pay the cost of an extension of stay. The request for extension shall only be granted based on the availability of the apartment and your conduct during your initial stay. It is after the availability of the apartment has been confirmed that payment can be made. In the event where the said apartment is not available, an alternative apartment may be arranged for the guest.

ILLEGAL ACTIVITIES / CONDUCT

All users of the Instant Ryde app are to conduct themselves in a good, responsible and orderly manner in line with this terms and conditions and all existing Laws, rules and regulations of the government. Users are solely responsible for their respective conducts. You undertake not to engage in or carry out any illegal activities capable of misleading any person or jeopardizing the name, character or identity of such individual or that of Instant Ryde. All illegal activities are neither allowed nor condoned inside our cars or on the app. Our cars are not hideouts for criminals, bandits, armed robbers and fraudsters of every description. You agree that by using our ryde, you are a law-abiding citizen with a legitimate means of livelihood. Instant Ryde does not encourage crime or illegality of any description. Instant Ryde is and shall be absolved from the consequence of any illegal activity which you may be caught carrying out whether inside the car or outside. Instant ryde shall not be held responsible for any illegal act or conduct which is contrary to existing laws, rules and regulations.

DAMAGES, MISPLACEMENT OR LOSS OF VALUABLES

As a client, you owe Instant Ryde a duty to ensure that the car suffers no damage while you ride in it. In the event where it is discovered that you have stolen or damaged any part(s) of the car, you shall be held strictly liable for such damage. You agree to repair or pay for such damage or loss. You agree that it is your duty to ensure that you exercise reasonable car and caution wherever you use our service. You agree to always ensure that upon getting to your destination, you pick up and collect all your valuables which may be in the car. Instant Ryde shall not be held liable for any purported or negligent loss or misplacement of property by a user. Instant Ryde is not responsible or liable for any damage or loss but shall take all necessary reasonable steps in ensuring that any disputes arising from such loss or damage is sorted out amicably between the parties.

PETS

Instant Ryde maintains a strictly “No Pets” policy so users are not allowed to take a ryde with a pet.

RECOMMENDATIONS

All users are allowed to make inputs, remarks and recommendations in areas deemed necessary to enable Instant Ryde improve on its services. Upon submission of such recommendations, same is regarded as non-exclusive to you and you agree that Instant Ryde have a right free from any monetary compensation and an irrevocable permit to utilize and distribute the ideas and materials for any reason and you shall be entitled to no kind of payment whatsoever. To submit your recommendations, you may contact us by email.

TERMINATION

This Agreement shall at all times remain valid until such time when you or Instant Ryde terminates the Agreement in accordance with the provisions contained herein
(1) Instant Ryde shall have the right to terminate this agreement at any time by giving you thirty (30) days' notice by email.
(2) Instant Ryde shall terminate this Agreement without giving any notice to you if
(a) You are in breach of any term of this agreement.
(b) It is of the believe that such termination of agreement is reasonably but absolutely necessary to protect the personal safety and interest of Instant Ryde, its directors, employees, personal representatives and third parties.
(c) You have acted contrary and violated the rights of any user including third parties.
You have acted contrary and violated the rights of any user including third parties.
(3) More so, Instant Ryde shall terminate this agreement without notice to you if:
(a) To obey an order of a court of competent jurisdiction or comply with the rules and regulations of a government agency or institution.
(b) You are in breach of this agreement or some other rules and regulations including third-party rights,
(c) The information provided by you during the account registration, booking or listing have been discovered to be false, incomplete, incorrect or fraudulent.
(d) Your apartment and the information provided do not meet our requirements and you have refused to comply to the issues raised despite several complaints and reminders.
(e) You have developed an attitude of cancelling requests and acting inappropriately towards users or drivers without any good reason for such behavior
(f) If Instant Ryde is of the believe that such termination of agreement is absolutely but reasonably necessary to protect the personal safety and interest of Instant Ryde, its directors, employees, personal representatives and third parties.
g) The following penalties shall apply to you if it is investigated and discovered that you have been involved in any illegal, criminal or fraudulent activity of any form:
I. Cancellation of your request whether approved or pending approval.
II. Restriction or reduction of your access to the Instant Ryde
III. Suspension of your Instant Ryde account depending on the severability and consistency of such breach.

DISCLAIMER

Your usage of Instant Ryde platform is solely on your own accord and free will. Your usage of the platform is solely at your own risk and Instant Ryde gives you no warranties whatsoever, be it expressly or by implication.
You undertake and confirm that you have exercised due diligence and carried out a thorough and adequate investigation of the website and also on all laws and rules relating to your request and use of a car service. You do not place any reliance on any representations or statements made by us at any point in time.
Instant Ryde does not claim to have verified or confirmed the details of any user or driver except drivers who are specifically employees of the company. You agree and accept any risk which may occur whether it is risk of bodily injury or death which may occur as an aftermath of your usage of this platform. In using this platform, all choices you make including everyone you take a ride with remains solely your responsibility and shall not be the responsibility of Instant Ryde at any point in time be it now or in the future.
Be notified that this disclaimer carries the full force of the law.

LIABILITY

In deciding to use this platform, you shall solely bear every risk that may occur as a result of such usage. Instant Ryde as well as its directors, employees, personal representatives, assigns and successors in title are neither responsible nor liable for any risks which may arise either now or in the foreseeable future from your usage of this platform. Instant Ryde is only liable and responsible for any negligent acts done by itself or its directors, employees, assigns, personal representatives and successors in title. Instant Ryde’s total liability as it relates to this Terms and Conditions or your usage of this platform shall be the total amount paid by a user twelve (12) months before the occurrence of such event which Instant Ryde is liable for. In an event where this scenario has not occurred, Instant Ryde’s total liability shall not be more than N40, 000.00 naira.

INDEMNITY

You shall indemnify, defend and hold harmless Instant Ryde, its directors, employees, personal representatives, assigns and successors in title from and against any and all third party claims for damages, judgments, costs and expenses (including reasonable accounting costs and fees) that may occur by reason of
(i) Your breach of any representations or any part of this Terms and Conditions;
(ii) Your negligence, recklessness or willful misconduct in any way related to matters covered by this Terms and Conditions
(iii) Your material breach of this Terms and Conditions;
(iv) Your violation of the protected rights of any third party including, without limitation, infringement of intellectual property rights of third parties,
(v) liability for acts and omissions of anyone acting under your instruction.

SEVERABILITY

If any of the provisions of this Terms and Conditions becomes invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the other provisions shall continue to be valid and not be affected.

GOVERNING LAW AND DISPUTE RESOLUTION

Any controversy or claim of whatever nature arising out of or relating to the use of this platform shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. It is hereby agreed that any dispute between you and Instant Ryde shall be settled amicably and in good faith. The parties further agree that in the event where they are unable to settle their disputes amicably, such dispute shall be referred to arbitration in accordance with Arbitration & Conciliation Act, Cap 18A, LFN 2004, headed by a single Arbitrator and the venue of the Arbitration shall be Nigeria. The language of arbitration shall be English. The decision of the arbitrators shall be final and binding on the parties involved. The cost of arbitration including fees and expenses of arbitration shall be borne equally by the parties. Instant ryde and yourself agree that all claims relating to granting an injunction as well as unauthorized use of intellectual property shall be instituted in a law court and shall not be submitted to arbitration.

INSTITUTING CLASS ACTION OR REPRESENTATIVE ACTION

It is hereby agreed between you and Instant Ryde to waive every right to institute a class action or a representative action. This waiver applies to all kinds of claims.

SURVIVAL UPON TERMINATION

In the event where you cease using your Instant Ryde account as well as the Instant Ryde platform, the Governing Law and Dispute Resolution Clause above and every other clause that reasonably should survive such termination shall survive and continue to apply.

FORCE MAJEURE

Neither party is responsible for any failure to perform its obligations under this Agreement, if it is prevented or delayed in performing those obligations by an event of force majeure
(1) Where there is an event of force majeure, the party prevented from or delayed in performing its obligations under this agreement must immediately notify the other party within five (5) days giving full particulars of the event of force majeure and the reasons for the event of force majeure preventing that party from, or delaying that party in performing its obligations under this agreement and that party must use its reasonable efforts to mitigate the effect of the event of force majeure upon its or their performance of this agreement and to fulfill its or their obligations under this Agreement.
(2) Upon completion of the event of force majeure the party affected must as soon as reasonably practicable recommence the performance of its obligations under this agreement.
(3) An event of force majeure shall not relieve a party from liability for an obligation which arose before the occurrence of that event, nor does that event affect the obligation to pay money in a timely manner which matured prior to the occurrence of that event.
(4) This agreement has no entitlement and Instant Ryde has no liability for : any costs, losses, expenses, damages during an event of force majeure; and any delayed cost in any way incurred by a user due to an event of force majeure.

AMMENDMENTS

Instant Ryde reserves the right to change or alter this Terms and Conditions whenever the need arises and this shall be done without prior notice to you. You agree that you shall always read this Terms and Conditions thoroughly before using the platform or its associated services.

GENERAL PROVISIONS

You shall not delegate, confer or assign this Agreement, your rights and commitments contained herein without the consent of Instant Ryde being sort and obtained. Instant Ryde shall exercise the sole right to assign, exchange or delegate this Agreement and any rights and commitments contained herein, with 7 days’ prior notice and this right shall be without limitation. Your right to end this agreement whenever you so desire remains valid. You agree to notify Instant Ryde by mail of your intention to terminate this agreement. In the event of such termination, you shall remain liable for any illegal acts committed by you while still a party to this agreement.

For enquiries, complaints or recommendations kindly contact us on any of the following: info@instantryde.com bookings@instantryde.com support@instantryde.com